Relocation FAQs

We strongly encourage all visitors and volunteers to use public transit:

1. Take the Tsuen Wan Line to Kwai Fong MTR Station (Exit D).
2. Board Green Minibus 87M (or 87A) directly outside Exit D on Hing Ning Road.
3. Alight at the Container Terminal 4 stop outside Hutchison Logistics Centre (~8–10 min
ride).
4. Take the covered staircase into the office lift lobby, then take the lift to R/F.

Yes. Taxis, Ubers and passenger drop-offs can conveniently stop directly outside the main entrance and office lobby of Hutchison Logistics Centre.

Select visitor parking is available on-site at Hutchison Logistics Centre, but spaces are limited:

● Private Vehicles: All private vehicles must be pre-registered in advance with our team to gain building entry. Standard hourly parking rates apply and are payable via Octopus card upon departure.

● Alternative Nearby Parking: For open-use parking, Kwai Fong or Lai King Multi-storey. Public Car Parks are located nearby and connected via a short taxi ride or minibus (Green Minibus 87M or 87A).

For groups arranging coaches or buses for volunteer drop-offs, please contact our team in advance for pre-registration and specific access instructions. Our team will guide your driver to the dedicated drop-off area designated for Feeding Hong Kong guests.

Yes, loading bay access and direct unloading are available. The Kwai Chung facility features a direct warehouse door for pickups and drop-offs with no cargo lifts required.

Because our facility is located within a secure terminal at Hutchison Logistics Centre (HLC), all drivers must be pre-registered with our Operations team prior to arrival:

● Pre-Registration: To ensure smooth access past building security, please register your
vehicle details with our Operations team ([email protected] | Tel 3653 0872 / 3643
0061):
● Advance Bookings: Please provide details as soon as your visit is confirmed.
● On-Demand Deliveries (e.g. GoGoVan / Lalamove): Please notify us with the driver’s
licence plate number, driver details and estimated arrival time at least 1 hour prior to
arrival.
● Security Notice: Unregistered vehicles will be turned away by HLC building security.

Our general facility and office operating hours at Kwai Chung are:

● Warehouse & Operations: Monday – Friday, 8:30am – 5:30pm | Saturday, 9:00am –
1:00pm
● Volunteer Sessions: As scheduled per shift booking (please refer to your confirmation
email)
● Sundays & Public Holidays: Closed

The safety of our team, volunteers and partners is our top priority. We align our operations with the Hong Kong Observatory’s official weather warnings:

● Typhoon Signal No. 8 (or above) / Black Rainstorm Warning:
○ Operations Suspended: All warehouse operations, food collections, deliveries and
volunteer shifts are immediately suspended.
○ If Signal is Lowered Before 12:00 PM: Operations and afternoon volunteer shifts will
resume 2 hours after the signal is lowered, where safe to do so.
○ If Signal is Lowered After 12:00 PM: Facility remains closed for the rest of the day.
● Typhoon Signal No. 3 / Amber or Red Rainstorm Warning:
○ Operations and volunteer shifts generally continue as normal. However, outdoor
logistics or food collections may be adjusted for safety.

If your volunteer shift or delivery is impacted by extreme weather, our team will send an
email/SMS update directly to your registered contact details.

Opening in late 2027, the Education Hub is a dedicated space designed to deepen our community impact through tailored learning:

● For Schools & Youth: Interactive educational workshops paired with hands-on sorting
activities.
● For Corporate Partners: Tailored CSR/ESG sessions covering food waste reduction,
urban food security, circular economy practices and practical sustainability.
● For Charity Partners: Capacity-building workshops on food safety, date labels and safe
handling.
● For Food Donors: Industry talks, tours and workshops on surplus food management and
best practices.

School tours and youth educational programming at Kwai Chung will officially launch in early 2027.

Current warehouse sessions remain for students aged 16 and above. However, the new Kwai Chung facility will allow us to gradually introduce new volunteering and learning opportunities for a wider age range starting in 2027.

Yes! Food drives continue as normal. Once settled, we will invite schools to drop off collections directly at Kwai Chung so students can see behind the scenes.

No. Volunteer operations continue at our current site through early October. There will be a
short blackout week (w/c October 12) for volunteer activities to allow our team to settle in, test
systems and set up the new space. Regular volunteer shifts at Kwai Chung will resume
immediately after.

Our expanded floor space will allow us to host up to 60 volunteers in a single shift! We will
also introduce brand-new volunteer activities into our 2027 calendar.

Yes. To ensure safety across our expanded warehouse operations, all volunteers will
complete a simple digital check-in process upon arrival before their shift begins.

The Bread Run is evolving! We are migrating away from our Yau Tong warehouse drop-off
point to a network of convenient micro-hubs across the city. Our first micro-hub has launched in
Causeway Bay, with additional locations expanding across Kowloon and the New Territories.

No. We are committed to maintaining zero downtime for food delivery. Resources are being
dynamically reallocated to ensure continuous service to all partner charities.

The Kwai Chung facility features a direct warehouse door for pickups with no cargo lifts
required, making collections far quicker and more convenient.

Yes. Collections will transition to Kwai Chung starting in October. Detailed pickup instructions
and contact numbers for Kwai Chung will be shared directly with partner coordinators. If you
have any questions, please don’t hesitate to reach out to your key contact in the Charities Team
or email [email protected].

Yes. Food sourcing and deliveries will continue without disruption throughout the entire relocation phase.

Our new site doubles our ambient storage and triples our cold storage capacity, providing room for up to 60 pallets of fresh, chilled and frozen food.

● Up to Saturday October 3, 2026: Deliveries continue at our current Yau Tong warehouse.
● From Monday October 5, 2026: Deliveries should be directed to the Kwai Chung loading
bay.

Detailed loading bay access guidelines and delivery procedures will be shared with partner coordinators. If you have any questions, please don’t hesitate to reach out to your key contact in the Food Sourcing Team or email [email protected].

Group volunteer slots are tightly scheduled during the transition phase. We will begin welcoming groups in late autumn 2026, with expanded session times and booking windows opening for our 2027 calendar.

Building out a high-capacity food bank requires investment in heavy-duty pallet racking, cold
storage infrastructure, IT systems, upgraded loading bays and more. If your company is
interested in corporate sponsorship, funding our Foundation Fund, or exploring facility naming
opportunities, please contact [email protected].