Join our team

Job purpose

• To support the timely offer and allocation of surplus food donations to the Feeding Hong Kong charity network;
• To assist the Charities Team with the management and development of the Feeding Hong Kong charity network;
• To enhance internal communication processes to achieve operational excellence;
• To help raise awareness and support for Feeding Hong Kong’s mission and vision across the wider community.

Key responsibilities

• Act as a key contact for Feeding Hong Kong’s charity partners and provide day-to-day support for the efficient redistribution of surplus food across our network;
• Coordinate between the operations team and charity partners to plan and fulfil charity orders and ensure a smooth logistics process;
• Ensure due diligence procedures are in place, and charity partners comply with the food safety standards and other requirements set out by Feeding Hong Kong;
• Maintain and update records on all charity partners;
• Support the annual charity survey and results analysis;
• Support the development of processes to streamline and improve the redistribution of food donations to charities across Hong Kong; 
• Monitor, manage and report performance against agreed key performance indicators;
• Support the planning and execution of programmes and campaigns for the Feeding Hong Kong charity network.

Accountabilities

• Be accountable and report to the Charities Director of Feeding Hong Kong;
• Work with volunteers and interns as needed.

Experience, skills and knowledge

General

• Degree level, 1-2 year experience in social service preferable;
• Fresh Graduate Welcome.

Experience of:

• The voluntary/charity sector, either through employment or volunteering;
• Working in a team environment.

Able to:

• Establish, develop, and maintain positive working relationships with Feeding Hong Kong’s stakeholders;
• Communicate effectively in a range of forms, write clearly and concisely, and demonstrate excellent presentation skills;
• Set priorities, organise and manage a demanding workload and monitor progress of a range of tasks and projects towards achievable objectives;
• Pay close attention to detail and accuracy;
• Motivate and organise individuals and groups;
• Work independently and with diverse groups of people;
• Be able to negotiate, influence and persuade;
• Display high level of initiative, problem solving and decision-making skills.

Knowledge of:

• Issues relating to food waste and food insecurity would be beneficial;
• Written and spoken Cantonese and English (fluency in both);
• Microsoft Office.

Job purpose

• To support the Food Sourcing Team in working with the food industry to provide a growing volume of surplus product to the charities that Feeding Hong Kong (FHK) supports;
• To identify and develop new relationships, and strengthen existing relationships with product donors;
• To Support Food Sourcing team to ensure the smooth flow of product donations from the food industry to our charity network.

Key responsibilities

• Support key personnel with research relevant that will help the organisation drive success and engage the relevant internal departments;
• Provide admin support to the Food Sourcing Team including creating presentation decks, posters, reports or other promotional materials;
• Prepare for meetings with potential partners and be competent in effectively presenting the benefits of working with FHK to potential clients;
• Provide support in telemarketing, exhibitions, events and FHK site visits.
• Provide support to the Food Sourcing Team to manage projects with existing or developing key accounts, and provide support and assistance to the development of those partnerships;
• Coordinate with Operations and Charity team in food donation receiving and ensure a smooth flow of product donations from the food industry to our charity network.

Other

• Assist with other activities of the organisation as required;
• Responsible for developing and maintaining databases;

Analyse data and identify opportunities to support reporting improvements.

Accountabilities

• Be accountable and report to the Food Sourcing Manager;
• Work with volunteers and interns when needed.

Experience, skills and knowledge
General

• Written and spoken Chinese (Cantonese) and English (fluency in both);
• Ideally 1-year work experience in the food retail or wholesale sector (Fresh Graduates also welcome);
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Communicate effectively in a range of forms and demonstrate excellent presentation skills;
• Set priorities, organise and manage a demanding workload and monitor project progress towards achieving objectives;
• Enthuse and motivate individuals and groups;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Good numerical and critical thinking skills;
• Build relationships across the business with a customer service focus.

Knowledge of:

• Sustainable development and corporate social responsibility;
• Strong computer skills e.g. Microsoft Office, Canva.

Duties

• Support our Operations team to ensure the smooth flow of product donations from the food industry to our charity network
• Assist with food donation sorting, inspection and data capture
• Prepare donation reports and analysis
• Assist with inventory cycle counting and reconciliation
• Provide admin support to the Food Sourcing Team
• Support with other ad-hoc projects and analysis as required

Requirements

• Fluent in Chinese and English
• Be passionate about the mission of Feeding HK
• Proficiency in MS Office, particularly Excel
• Experience using data systems desirable
• Willing and able to do light lifting and other physical work to support warehouse and delivery operations

Working day

Ideally 1-2 full days a week during term time but can be flexible to fit in with university studies or

2-month full time during summer / 1-month full time during winter break