Join our team

Job purpose

• Direct, manage, and coordinate the operational activities of Feeding Hong Kong (FHK) in support of the goals, objectives, and policies established by the CEO and Board of Directors.
• Possess a mission-driven, collaborative leadership style and work with the CEO to fulfil the people, process, policy and asset needs of the organisation.
• Be accountable for establishing a reputation for operational excellence and driving a culture of continuous improvement.
• Identify and drive change initiatives that improve operations workflow and productivity, and be responsible for the measurement and effectiveness of all internal and external processes.

Key responsibilities

• Guide and direct Management in all aspects of daily operations to ensure the efficient and effective redistribution of surplus food and optimal service to all partners.
• Collaborate with the CEO and Management Team to establish and accomplish annual goals and objectives, and strategic plans for the organisation.
• Offer advice, guidance and direction on all business matters, including operational policies and processes, new initiatives, and the management of stakeholder relationships; support day-to-day problem solving.
• Ensure that the roles, responsibilities, and accountability of all teams and direct line reports are defined and understood; provide strong, proactive leadership to maintain a positive environment, and inspire and motivate employees.
• Identify and develop opportunities for improvement through the continuous evaluation of people, processes and technology; recommend changes as necessary to improve operations or enhance partner service.
• Implement and monitor metrics to measure progress in each area of operations and the impact of change throughout the organisation; systematically report these results to the CEO.
• Develop and implement procedures and controls to promote communication and facilitate information flow within the organisation.
• Review and maintain a manual of policies and procedures that will promote operational excellence and guide decision making within the organisation.
• Ensure all organisation activities and operations are carried out in compliance with local regulations and uphold non-profit best practices.

Accountabilities

• A senior leadership role reporting to the CEO.
• Line management of 3 team heads: Food Sourcing, Operations and Projects, and Charities.
• Responsible for motivating and supporting the FHK Management Team with the CEO.
• Work with volunteers and interns when needed.
• Foster a success-oriented and accountable environment.

Personal Attributes

Leadership:

• An innovative, people-oriented leader that inspires the trust and confidence of others, and builds strong relationships.
• Uncompromising personal integrity and upholds the highest moral and ethical business practices.
• Passionate about community service and aligned with the mission, vision and values of Feeding Hong Kong.

Communication Skills:

• Excellent presentation and verbal communication skills and able to successfully communicate with individuals at all levels of the organisation.
• A good listener who respects all individuals, and values their contribution and input.
• Comfortable as a change advocate, and able to introduce fresh processes and approaches in a positive manner.

Spirit/Confidence:

• Exhibits confidence due to depth of knowledge and overall positive attitude.
• Maintains a “take charge” attitude, and influences others by their excitement and sense of urgency.
• Willing to roll-up their sleeves to address persistent issues.

Qualifications and Experience

• A seasoned executive with at least 10 years’ experience establishing operational excellence, with a focus on customer service improvements.
• Experience in logistics/distribution, and/or supply chain management advantageous. Previous non-profit experience is encouraged.
• Written and spoken Chinese (Cantonese) and English (fluency in both).
• A demonstrated ability to lead through growth or transition whilst remaining mission-focused.

Job purpose

• Focus on the delivery and sustainability of the Feeding Hong Kong (FHK) surplus food programme through maximising relationships and adding value to create the best experience for our charity community;
• Secure, develop and maintain charity relationships, plus raising awareness of FHK;
• This role will initially have a focus on strategic relationships with small to medium charities in Hong Kong.

Key responsibilities

Establishing and maintaining charity partnerships

• Act as a key contact for Feeding Hong Kong’s charity partners and provide day-to-day support for the efficient redistribution of surplus food across our network;
• Coordinate closely between operations team and charity partners to plan and fulfil charity orders and ensure a smooth logistics process;
• Through a face-to-face approach to create brilliant, aligned and open relationships with strategic charity partners;
• Ensure effective communications between FHK and the growing charity base;
• Carry out regular visits to charities and be responsible for ensuring that KPIs are reached and maintained;
• Sensitively deal with any issues in a professional manner, as and when they arise;
• Under the guidance of the Charities Director, to identify where re-engagement activities are needed to improve charity satisfaction and charity compliance;
• Responsible for undertaking annual food safety checks within the agreed timeframe;
• Responsible for undertaking the annual survey.

Community Capacity Building

• Analyse the charity needs together with the knowledge of available surplus food, to maximise the offer to charities;
• Seek opportunities to enable and empower charities to increase their capacity and ability to take more food, more often.

Experience, skills and knowledge

General

• Written and spoken Cantonese and English (fluency in both);
• At least 2-3 years work experience in the non-profit sector;
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Experience of:

• Establishing and maintaining partnerships and relationships to create and deliver shared best practices;
• Managing expectations with internal and external stakeholders;

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Communicate effectively in a range of forms and demonstrate excellent presentation skills;
• Set priorities, organise and manage a demanding workload and monitor project progress towards achieving objectives;
• Motivate, manage and organise individuals and groups;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism;
• Be flexible about your working arrangements as the role may involve weekend and evening working.

Knowledge of:

• Strong computer skills e.g. Microsoft Office.

Duties

• Provide support for the food drives, school events, volunteers activities and other community campagins;
• Lead volunteer briefings and tours;
• Translate a variety of materials e.g. newsletters, promotion materials and manuals etc;
• Manage incoming calls and ensure phone messages are relayed to appropriate staff member;
• Answer the door and greet all visitors and volunteers to the Feeding Hong Kong office;
• Maintain and enter information into databases;
• Support with other ad-hoc tasks as required.

Requirements

• Confident communicator in Chinese and English;
• Passionate ambassador for environmental and social issues
  Strong multi-tasker;
• Proficiency in MS Office;
• Experience using design software desirable.

Working day

Ideally 1-2 full days a week during term time but can be flexible to fit in with university studies or

2-month full time during summer / 1-month full time during winter break.