Join our team

Job purpose

• To provide strategic leadership to the surplus food collection, warehouse and redistribution operations of Feeding Hong Kong (FHK)
• Be responsible for Operations team, warehouse, inventory management, transportation, health and safety, and building maintenance and repair
• Enforce an appropriate level of food handling standards to enhance FHK’s reputation and to increase surplus food donation
• Be the face of Feeding Hong Kong (FHK) and ensure effective and continuing relationships with donors, charities and volunteers

Key responsibilities

Redistribution operations and processes

• Continually improve the overall warehouse, delivery and collection management processes, operational approach and other developing FHK services and channels
• Develop engaging tools, materials and information architecture for the FHK team and volunteers
• Ensure excellent delivery service for donors and charities, in partnership with the Food Sourcing Team, Charities Team and Project Director
• Support the Project Director on the development and roll out of initiatives that complement the core food redistribution work

Food safety and assurance

• Ensure internal and external checks and audits are in place to provide donors the confidence to trust FHK with their products and brands
• Operate a fit for purpose traceability process and product recall protocol
• Ensure an effective programme of internal and external auditing, monitoring and recording for food handling, and health and safety in place
• Ensure a health and safety culture with the right training and facilities to protect our team, volunteers and visitors to the warehouse

Team management

• Strong leadership- to motivate and develop people to deliver performance with a positive approach
• Coach and support the team with clear, defined and manageable targets and boundaries
• Contribute to the strategic development and performance of the wider FHK Team

Other

• Assist with other activities of the organisation as required

Accountabilities

• Be accountable for the Operations Team and report to the Chief Executive Officer
• Work with volunteers and interns when needed

Experience, skills and knowledge

General

• Written and spoken Chinese (Cantonese) and English (fluency in both)
• Solid work experience in the food retail or wholesale operations
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change

Experience of

• Operations management
• Project management
• Working with senior executives
• Managing expectations with internal and external stakeholders
• Leading the development, communication and successful delivery of a strategy
• Developing operational working practices in a retail or wholesale environment
• Improving food safety and health and safety practices

Able to

• Establish strong working relationships with Feeding Hong Kong stakeholders
• Communicate effectively in a range of forms and demonstrate excellent presentation skills
• Set priorities, organise and manage a demanding workload and monitor project progress towards achieving objectives
• Motivate, manage and organise individuals and groups
• Work independently and with diverse groups of people
• Drive, influence and negotiate to achieve the desired outcome
• Display high level of initiative, problem solving and decision-making

Knowledge of

• Financial management
• Strong computer skills e.g. Microsoft Office

Duties

• Coding and data input into accounting software of invoices and expenses
• Maintain filing of financial documents
• Assist with month end close eg reconciliations, reporting, journal entries
• Support with other ad-hoc tasks as required

Requirements

• Studying towards a bachelor’s degree in finance, accounting, business management or related field
• Proficiency in MS Office, particularly Excel
• Experience in using accounting software and Salesforce is desirable
• Previous accounting experience is desirable
• Good communication and interpersonal skills
• Good command of spoken and written English
• Interest in working in a NFP organisation
• Work accurately, paying close attention to detail
• Take ownership and work unsupervised

Working day

Ideally 1-2 full days a week but can be flexible to fit in with university studies