Join our team

Key Responsibilities

• Day-to-Day IT Support:
• Provide technical support to staff for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems promptly to maintain operational efficiency.
• Maintain and manage IT inventory, including software licenses and hardware assets.
• Continuous Improvement of IT Platforms:
• Assess current IT systems and identify areas for improvement.
• Collaborate with team members to implement enhancements and new features.
• Monitor and evaluate the performance of IT systems, making recommendations for upgrades and optimizations.
• Digital Transformation Support:
• Assist in the development and execution of Feeding HK’s digital transformation strategy.
• Research and recommend new technologies that align with organizational goals and operational needs.
• Train and support staff in the effective use of digital tools and platforms.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• At least 6 years of proven experience in IT support or a similar role, preferably in a non-profit or social service environment.
• Strong understanding of IT systems, software applications, and network infrastructure.
• Familiarity with digital transformation processes and best practices.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills – i.e. ability to collaborate across diverse multi-cultural, ethnic and generational backgrounds.
• Bi-lingual English and Cantonese written and spoken is a must.

Personal Attributes

• Passionate about Feeding Hong Kong’s mission and values.
• Self-motivated with a strong attention to detail.
• Adaptable and open to learning new technologies and methodologies.
• Ability to work independently and as part of a team.
• Collaborative mind-set and enjoys continuous learning.

Duties

• Provide support for the food drives, school events, volunteers activities and other community campagins;
• Lead volunteer briefings and tours;
• Translate a variety of materials e.g. newsletters, promotion materials and manuals etc;
• Manage incoming calls and ensure phone messages are relayed to appropriate staff member;
• Answer the door and greet all visitors and volunteers to the Feeding Hong Kong office;
• Maintain and enter information into databases;
• Support with other ad-hoc tasks as required.

Requirements

• Confident communicator in Chinese and English;
• Passionate ambassador for environmental and social issues
  Strong multi-tasker;
• Proficiency in MS Office;
• Experience using design software desirable.

Working day

Ideally 1-2 full days a week during term time but can be flexible to fit in with university studies or

2-month full time during summer / 1-month full time during winter break.

Duties

• Provide admin support to the Food Sourcing Team;
• Approach new food donors and prepare pitching materials;
• Assist in food donation reports and analysis;
• Provide support in food industry research;
• Support retail surplus collections;
• Assist in food exhibitions or events if necessary;
• Support with other ad-hoc projects as required.

Requirements

• Open to undergraduate student who is passionate about environmental and social issues;
• Pay close attention to detail and accuracy;
• Good interpersonal and teamwork skills;
• Interact with a range of different people, confidently and pleasantly.
• Work independently with little supervision;
• Proficient in MS Excel, PowerPoint, and MS Word.

Working day

• Ideally 1-2 full days a week during term time but can be flexible to fit in with university studies or
• 2-month full time during summer / 1-month full time during winter break.