Join our team

Job purpose

• To support the development and lead the successful delivery of Feeding Hong Kong’s (FHK’s) volunteer and education programmes;
• To be the face of FHK, being a regular point of contact with volunteers and programme partners;
• To recruit, support, develop and manage individual and group volunteers;
• To promote FHK’s volunteer and education programmes, activities and events to community partners.

Key responsibilities

Volunteers

• Coordinate and develop FHK’s individual and corporate volunteer programmes;
• Ensure appropriate volunteer capacity and availability to meet all operational needs;
• Ensure effective organisation, administration, monitoring, evaluation and reporting of each volunteer programme;
• Promote volunteering both internally and externally;
• Build and enhance links with sources of volunteers;
• Ensure a positive and rewarding experience for volunteers so that they become ambassadors for FHK;
• Ensure policies and procedures are developed and followed, in line with the volunteer programme manual;
• Liaise closely with the Fundraising and Communications Manager, to develop content for FHK’s social and digital platforms, and to promote and publicise volunteering;
• Share good practice and establish KPIs and benchmarks to evaluate the volunteer journey, experience and outcomes;
• Support colleagues in the identification of funding opportunities and the preparation and submission of funding bids to secure funding to support and further develop volunteer programmes.

Education

• Coordinate and deliver FHK’s educational initiatives, with corporate partners and educational institutions;
• Schedule and lead workshops, presentations and tours with audiences of all ages;
• Support the development of new educational resources;
• Represent FHK at service fairs and educational events.

Other

• Ensure volunteer and education data is accurately recorded and kept up to date;
• Assist with other activities of the organisation as required.

Accountabilities

•  Be accountable for and report to the Fundraising and Communications Manager;
• Work with interns when needed.

Requirements

General

• Written and spoken Chinese (Cantonese) and English (fluency in both);
• At least 5 years work experience in the non-profit sector or education field;
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Experience of:

• Coordinating and/or managing volunteer programme

• Establishing and building relationships with external organisations.

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Communicate effectively in a range of forms and demonstrate excellent presentation skills;
• Manage a demanding workload under pressure;
• Enthuse and motivate individuals and groups;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Deal with and manage change at organisation and team level;
• Demonstrate a commitment to equal opportunities, inclusivity and diversity;
• Show empathy with volunteers and understanding of diverse needs.

Knowledge of:

• Safeguarding process, its importance and application;
• Strong computer skills e.g. Microsoft Office;
• Basic video editing and design skills a plus.

Job purpose

• To support the day-to-day accounting operations of Feeding Hong Kong’s financial resources;
• To ensure timely and accurate record keeping and reporting for Feeding Hong Kong.

Key responsibilities

• Processing accounts receivable and payable;
• Checking incoming and outgoing payments for accuracy;
• Dealing with incoming invoices;
• Reconciling accounting data to ensure accuracy;
• Creating and maintaining spreadsheets;
• Performing basic office tasks like filing, data entry, and mail processing.

Accountabilities

• Be accountable and report to the Finance Manager;
• Supervise volunteers and interns when needed.

Requirements

General:

• Basic accounting knowledge;
• Strong computer skills in a Microsoft Office environment.

Experience of:

• Payable and receivable and general ledger.

Able to:

• Work unsupervised and organise a demanding workload;
• Juggle multiple priorities and to deliver under pressure;
• Work accurately, paying close attention to detail;
• Speak and write fluent English and Cantonese.

Knowledge of:

• Financial statements, general ledger functions, accounting software user and administration skills.

Working hours:

• 2 days a week;
• 09:00 – 18:00 – one hour lunch break.

Duties

Marketing – Newsletter and Mass Mailers

• Setting up Mailchimp templates for multiple mass mailers with different audience segments
• Testing links
• English and Chinese content

Research Project

• Report on public campaigns by organisations tackling food waste
• Include research on fund raised, public engagement, work required to set up, proposals for Feeding Hong Kong

Social Media

• Translating into Chinese

Support with Content Curation

• Internal photographs and video content
• External articles and thought pieces

Administrative work

• Translate a variety of materials e.g. newsletters, promotion and materials etc
• Manage incoming calls and ensure phone messages are relayed to appropriate staff member
• Answer the door and greet all visitors and volunteers to the Feeding Hong Kong office
• Maintain and enter information into databases

Support with other ad-hoc tasks as required.

Requirements

• Currently studying for or have diploma in BS/BA related to marketing, journalism, communication, media studies, graphic design or related field
• Experience of supporting the delivery of projects to tight deadlines and budgets
• Working in a team environment
• Work unsupervised and organise a demanding workload
• Juggle multiple priorities and to deliver under pressure
• Work accurately, paying close attention to detail
• Strong written and verbal communications skills
• Good interpersonal and teamwork skills
• Interact with a range of different people, confidently and pleasantly
• Basic video editing software
• High level of expertise with MS Office (Word, Excel, PowerPoint)

Working day

Ideally 1-2 full days a week but can be flexible to fit in with university studies