Join our team

Key Responsibilities:

• Establish and maintain strong relationships with strategic charity partners.
• Ensure effective communication between Feeding Hong Kong (FHK) and our growing charity base.
• Conduct regular visits to charities for programme and services updates.
• Identify and expand FHK’s charity networks for surplus food.
• Coordinate the efficient allocation of donated food and resources.
• Collaborate with internal teams and external stakeholders to optimize distribution routes.
• Develop and continuously improve operational protocols.
• Seek opportunities to enable and motivate charities to increase their capacity.
• Participate in community events and networking activities.
• Collaborate with the Community Engagement team to plan and execute CSR events.
• Support the Communications team with regular content to promote FHK.

Requirements:

Key Responsibilities:

• Coordinate the day-to-day operations of our warehouse and delivery team, working closely with the Operations Manager, Assistant Operations Manager, and other stakeholders;
• Ensure timely and efficient processing of surplus donations and orders, adhering to food safety standards and maintaining accurate records;
• Design delivery and collection routes and schedules, optimising efficiency and effectiveness;
• Maintain excellent relationships with our donors, charities, volunteers, and staff, serving as the face of Feeding Hong Kong;
• Provide support and cover for the Assistant Operations Manager and other team members as needed;
• Plan and execute our Bread Run programme, overseeing operations, food safety, training, and communications;
• Collaborate with the Operations Manager to streamline processes and enhance the effectiveness of our food programmes;
• Take responsibility for health and safety in the warehouse, delivering appropriate briefings and ensuring compliance with policies and standards;
• Motivate and develop our team, setting clear targets and boundaries, and fostering a positive working environment;
• Assist with other organisational activities as required.

Experience, Skills, and Knowledge:

• Fluent in written and spoken Chinese (Cantonese) and English;
• Minimum of 2-3 years of experience in food retail or wholesale warehouse operations.
• Candidates with no prior experience but holding a degree in logistics, supply chain, or a related field are also welcome and will be considered for the position of Operations Executive;
• Demonstrated experience in working effectively in a team and adapting to changing circumstances;
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders;
• Excellent organisational and time management abilities, with the capacity to meet targets and work under pressure;
• Knowledge of food safety and health and safety practices;
• Proficiency in basic computer skills, such as Microsoft Office;
• Flexibility in working schedule, including the possibility of working on Mondays to Fridays / Tuesdays to Saturdays on alternate weeks.

Duties

• Provide support for the food drives, school events, volunteers activities and other community campagins;
• Lead volunteer briefings and tours;
• Translate a variety of materials e.g. newsletters, promotion materials and manuals etc;
• Manage incoming calls and ensure phone messages are relayed to appropriate staff member;
• Answer the door and greet all visitors and volunteers to the Feeding Hong Kong office;
• Maintain and enter information into databases;
• Support with other ad-hoc tasks as required.

Requirements

• Confident communicator in Chinese and English;
• Passionate ambassador for environmental and social issues
  Strong multi-tasker;
• Proficiency in MS Office;
• Experience using design software desirable.

Working day

Ideally 1-2 full days a week during term time but can be flexible to fit in with university studies or

2-month full time during summer / 1-month full time during winter break.

Duties

• Provide admin support to the Food Sourcing Team;
• Approach new food donors and prepare pitching materials;
• Assist in food donation reports and analysis;
• Provide support in food industry research;
• Support retail surplus collections;
• Assist in food exhibitions or events if necessary;
• Support with other ad-hoc projects as required.

Requirements

• Open to undergraduate student who is passionate about environmental and social issues;
• Pay close attention to detail and accuracy;
• Good interpersonal and teamwork skills;
• Interact with a range of different people, confidently and pleasantly.
• Work independently with little supervision;
• Proficient in MS Excel, PowerPoint, and MS Word.

Working day

• Ideally 1-2 full days a week during term time but can be flexible to fit in with university studies or
• 2-month full time during summer / 1-month full time during winter break.