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Job purpose

• To support the timely offer and allocation of surplus food donations to the Feeding Hong Kong charity network;
• To assist the Charities Team with the development of the Feeding Hong Kong charity network;
• To support internal communication processes to achieve operational excellence;
• To help raise awareness and support for Feeding Hong Kong’s mission and vision across the wider community.

Key responsibilities

• Act as a key contact for Feeding Hong Kong’s charity partners and provide day-to-day support for the efficient redistribution of surplus food across our network;
• Coordinate between the operations team and charity partners to plan and fulfil charity orders and ensure a smooth logistics process;
• Provide admin support to the Charities Team including updating database records, conducting research, preparing reports or other promotional materials;
• Ensure due diligence procedures are in place, and charity partners comply with the food safety standards and other requirements set out by Feeding Hong Kong;
• Support the annual survey and attend regular visits to charities;
• Support the planning and execution of programmes and campaigns for the Feeding Hong Kong charity network.

Accountabilities

• Be accountable and report to the Charities Director of Feeding Hong Kong;
• Work with volunteers and interns as needed.

Experience, skills and knowledge

General

• Degree level, fresh graduate welcome.

Experience of:

• The voluntary/charity sector, either through employment or volunteering;
• Working in a team environment.

Able to:

• Communicate effectively in a range of forms, write clearly and concisely, and demonstrate excellent presentation skills;
• Set priorities, organise and manage a demanding workload;
• Pay close attention to detail and accuracy;
• Work independently and with diverse groups of people;
• Display high level of initiative, problem solving and decision-making skills.

Knowledge of:

• Written and spoken Cantonese and English (fluency in both);
• Microsoft Office.

Job purpose

• To work closely with key stakeholders to plan, organise and implement FHK food programmes and projects;
• To support food programmes / projects and conduct needs and outcome assessment to measure and enhance programme relevance and effectiveness to bring about quality service and standards;
• To support new food programme and project development.
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Key responsibilities

Programme and project

• Plan, organise and execute food Programme or projects, including ensure smooth operations, food safety, update system data, volunteer training, communications and oversee related supplies and equipment;
• Support the Operations & Projects Director in the development of FHK food programme and projects to optimise food sharing across the 18 districts;
• Facilitate and support food programmes and projects;
• Coordinate efforts to draft, update and maintain internal and external materials for project team (e.g., reports, promotional pdfs, PowerPoint slides, posters, etc.).
• Engage in the grant process and coordinate with fundraising team to ensure all funded projects receive the support needed to fully execute their proposed plans;
• Support and maintain data collection, analyse data and share reports internally and externally on a regular basis to ensure that team decisions are data-based;
• Support the Operations & Projects Director to conduct periodic needs and outcome assessment to evaluate the effectiveness and relevance of key programmes;
• Support the Operations & Projects Director with streamlining operations and processes and make adjustments and enhancements in current food programme processes to improve effectiveness;
• Represent FHK at relevant internal and external events; appropriately and collaboratively engage industry to support our work;
• Respond to requests for information on FHK Food Programmes.

Operations

• Support food programme logistics, including direct pick-ups, purchase delivery and oversea shipments etc.

Other

• Assist with other activities of the organisation as required;
• Assist with other admin and support tasks as requested.

Accountabilities

• Be accountable and report to the Operations & Projects Director.
• Work with volunteers and interns when needed.

Experience, skills and knowledge

General

• Fluent written and spoken Chinese (Cantonese) and English;
• Communicate effectively in a range of forms and demonstrate excellent presentation skills;
• Good numerical and critical thinking skills;
• Work experience in food industry, supply chain, warehouse, transportation or comparable experience in food-related business environment is a plus;
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Write persuasively and for different audiences;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Work flexibly including evenings and weekends;
• Work unsupervised and organise a demanding workload;
• Juggle multiple priorities and to deliver under pressure;
• Work accurately, paying close attention to detail;

Knowledge of:

• Food safety and food handling best practice;
• Strong computer skills e.g. Microsoft Office.

• To support the development and lead the successful delivery of the volunteer and education programmes of Feeding Hong Kong (FHK);
• To be the face of FHK, being a regular point of contact with the volunteers, as well as the program partners;
• To recruit, support, develop and manage the volunteers;
• To ensure volunteer availability to support the collection, sorting, packing and delivery of food;
• To promote FHK’s volunteer and education programmes, activities and events to community partners;
• To support keeping FHK volunteer and education programmes abreast of market trends, including but not limited to publicity, activities content, and social impact.

Key responsibilities

Volunteers

• Coordinate FHK’s individual and corporate volunteer programmes;
• Build and enhance links with sources of volunteers;
• Assist in managing and updating FHK’s volunteer programmes recruitment contents on different external platforms : Social Career, HandsOn, Mailchimp….etc
• Ensure effective organisation, administration, monitoring, evaluation and reporting for a successful programme;
• Ensure appropriate volunteer capacity and availability to meet all operational needs;
• Ensure a positive and rewarding experience for volunteers so that they become ambassadors for FHK;
• Ensure that policies and procedures are followed, in line with the volunteer programme manual;
• Liaise closely with the Volunteers & Education Assistant Manager, to develop the work, promote and publicise volunteering;
• Support colleagues in the identification of funding opportunities and the preparation of funding bids to secure funding to support and further develop the volunteer programme;
• Ensure efficient internal and external communication with a reasonable timeline and appropriate manner.

Education

• Coordinate and deliver FHK’s educational initiatives, with corporate partners and educational institutions;
• Schedule and lead workshops, presentations and tours with audiences of all ages;
• Support the development of new educational resources;
• Represent FHK at service fairs and educational events.

Other

• Ensure volunteer and education data is accurately recorded and kept up to date;
• Assist with other activities of the organisation as required.

Accountabilities

• Be accountable for and report to the Volunteers & Education Assistant Manager;
• Work with volunteers and interns when needed.

Experience, skills and knowledge

General

• We welcome graduate from all faculties;
• Written and spoken Chinese (Cantonese) and English (fluency in both);

To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Experience of:

• Coordinating and/or managing activities would be advantages;

Establishing and building relationships with external organisations would be advantages.

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Communicate effectively in a range of forms and demonstrate excellent presentation skills;
• Manage a demanding workload under pressure;
• Enthuse and motivate individuals and groups;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Deal with and manage change at organisation and team level;
• Demonstrate a commitment to equal opportunities, inclusivity and diversity;
• Open-minded, willing to listen to others and consider new ideas, suggestions, and opinions;
• Dare to accept challenges with unpredictable results;
• Empathy with volunteers and understanding of diverse needs.
•  

Knowledge of:

• Strong computer skills e.g. Microsoft Office, Canva

• To plan and execute the marketing and communication function, including but not limited to digital marketing, media relations, event management and ambassador management;
• To raise the profile of FHK through effective communications activities;
• To support and deliver the sustainable food and fund donations strategies;
• Be the face of FHK, ensure effective and continuing relationships with media and FHK key partners.

Key responsibilities

Marketing

• Propose and deliver communications strategy and action plan to raise the profile of FHK;
• Maintain and develop communications across our digital channels;
• Create effective content for communications channels;
• Develop key messages, maintain appropriate and consistent language and terminology across all media;
• Support copy-writing, editing and production of marketing materials (translation skills a must);
• Produce and develop communications and marketing deliverables including but not limited to images, videos and graphic design;
• Maintain and develop relations with the media including writing press releases, responding to press enquiries, attending events and meeting with media representatives;
• Provide reports and analytics of FHK communications channels and activities.

Communications

• Support the Communications & Engagement Director to develop and deliver the communications strategies and plans to food donors, frontline charities, funders, volunteers and other community partners to raise the profile of FHK;
• Maintain a good relationship with the media and other community partners to promote the mission and image of FHK;
• Execute food donation and fundraising programmes to diversify and grow food and fund donations from corporate, organisation and individual segments.

Other

• Support and monitor the annual communications budget;
• Assist with other admin and support tasks as requested.

Accountabilities

• Be accountable and report to the Community Engagement Director;
• Work with other FHK departments when needed.

General

• Excellent written and spoken Chinese (Cantonese) and English;
• Communicate effectively and demonstrate excellent presentation skills, with a positive, out-going and a can-do attitude;
• A team player and able to work with people from different cultures and backgrounds;
• An independent thinker;
• Able to juggle with multiple tasks and prioritise work accordingly;
• A minimum of 2 years of work experience;
• Committed to the mission of FHK to reduce food waste, feed charities and drive change.

Experience of:

• Building effective partnerships;
• Delivering effective communications activities including social media, eDMs and website etc.

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Write persuasively and for different audiences;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Work flexibly including evenings and weekends;
• Work unsupervised and organise a demanding workload;
• Juggle multiple priorities and to deliver under pressure;
• Work accurately, paying close attention to detail;
• Effectively analyse and communicate key data to senior management and other partners.

Knowledge of:

• Strong computer skills e.g. Microsoft Office;
• Digital competency including online marketing strategy, planning and tools;
• Basic photography, video editing and design skills.

• Responsible for sorting, storing and recording the surplus food that gets donated to Feeding Hong Kong (FHK);
• Responsible for assembling the deliveries of food for charities and community groups;
• To be the face of FHK, being a regular point of contact with our donors, as well as our growing charity base collecting food from warehouse;
• Act as a host for volunteers who may join as warehouse assistants;
• To keep the warehouse and packing areas clean and tidy;
• Consistently follow the health & safety, and food safety standards protocols to ensure the safe collection and delivery of surplus;
• If required to drive the FHK vehicle- collect surplus food from the donors as well as deliver surplus to the charity partners.
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Key responsibilities

Redistribution operations and processes

• Wear neat uniform, ready to meet our donors and charities when collecting or delivering food;
• Understand the schedule and stock rotation that has been assigned on the day;
• Sort and unpack deliveries of surplus food (ambient, chilled and/or frozen) safely and efficiently;
• Move stock by manual operation of pallet trucks, cages and wheel sets;
• Pick and pack charity deliveries correctly;
• Maintain excellent relations and communications with volunteers, staff, donors and charities;
• Provide great customer service to those charities coming to collect deliveries;
• Assisting with stocktaking;
• Ensure that surplus food donations and orders are processed appropriately and that all information is input into Salesforce;
• Perform general housekeeping duties in the warehouse and packing area;
• Support with other duties as required to ensure no good food goes to waste.

Health & Safety

• Ensure compliance with all FHK policies and procedures and industry standards as required by food donors and regulators.

Driving the FHK vehicle (if applicable)

• Take good care of the food being collected or delivered;
• Drive safely, responsibly, promptly and to schedule;
• Be courteous to all road users;
• Report any incidents that may affect the vans’ roadworthiness;
• Document and log kilometres spent driving and work rest periods, and retain fuel and toll receipts.

Other

• Assist with other activities of the organisation as required.

Accountabilities

• Be accountable for and report to the Operations Supervisor;
• Work with volunteers and interns when needed.

• Written and spoken Chinese (Cantonese)- fluent and English- basic;
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change;
• Commitment to undertake in house training in food safety and health & safety practices;
• Personable with a good sense of humour and excellent communication skills;
• Valid driver’s license (Full Driving License no. 1 and 2) (if applicable);
• Safe and courteous driver (if applicable).

• Working in a warehouse and/or logistics environment;
• Working on own initiative, able to manage own workload and prioritise tasks to meet objectives;
• Working in a team with evidence of demonstrating a flexible approach to team working.

• Establish strong working relationships with Feeding Hong Kong stakeholders;
• Excellent communication skills
• Work independently and with diverse groups of people;
• Enthuse and motivate individuals and groups;
• Take initiative and use common sense;
• Stay clam under pressure;
• Adopt a flexible approach to daily tasks and activities.

Knowledge of:

• Basic computer skills e.g. Microsoft Office- a plus;
• Using Sat Nav to navigate & plan routes- a plus (if applicable).

• To coordinate Feeding Hong Kong (FHK) ’s volunteer activities during the weekdays or weekends;
• To be the face of FHK, and a regular point of contact with volunteers;
• Ensure a positive and rewarding experience for FHK volunteers and partners.
•  

Key responsibilities

Volunteer programme

• Assist in setting up venue for the volunteer activities or events;
• Answer the door and greet all volunteers to the Feeding Hong Kong office;
• Handling logistics to make the event possible, such as making phone calls, training and motivating volunteers, and coordinating transportation;
• Lead volunteer briefings, debriefing and tours;
• Monitor the volunteer activities process and ensure the activities are running smoothly and safely;
• Observe participants at the activities / events gauge their enjoyment and obtain their feedback to improve events;
• Ensure all key activities and milestones per session are met;
• Maintain excellent relations and communications with volunteers, staff and FHK partners;
• Promote volunteering both internally and externally;
• Ensure that policies and procedures are followed, in line with the volunteer programme manual;
• Liaise closely with the Volunteers & Education Manager, to promote and publicise volunteering;
• Ensure that all records are maintained;
• Support with other ad-hoc tasks as required.

Health & Safety

• Adhere and enforce all health, warehouse safety and food safety procedures and guidelines.

Accountabilities

• Be accountable for and report to the Volunteers & Education Manager;
• Work with volunteers, intern and programme partners when needed.

Experience, skills and knowledge

General

• Written and spoken Chinese (Cantonese) and English (fluency in both);
• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Experience of:

• Coordinating and/or managing activities or events is a plus;
• Establishing and building relationships with external organisations.

Able to:

• Communicate effectively in a range of forms and demonstrate excellent presentation skills;
• Enthuse and motivate individuals and groups;
• Work independently and with diverse groups of people;
• Drive, influence and negotiate to achieve the desired outcome;
• Display high level of initiative, problem solving and decision-making;
• Demonstrate a commitment to equal opportunities, inclusivity and diversity;
• Empathy with volunteers and understanding of diverse needs,

Knowledge of:

• Strong computer skills e.g. Microsoft Office.